Case Study:
Swisscom
Overview
From proof of concept to a new solution
Huge performance and usability improvement
About Swisscom
Next Steps
Saving time for the work that matters
Swisscom drastically slashes planning and reporting times
One of the major challenges facing the telecommunications industry is price erosion in the marketplace.
“We have to defend our market shares, and prices are declining,” says Jan Frey, Product Owner TM1 at Swisscom. Switzerland-based leading telecommunications company Swisscom is therefore continuously evaluating its operations and finding ways to improve its processes and cut costs.
The business had been using another solution for its planning and reporting, but it had some issues. “The real-time calculations in the model itself were too slow,” says Patrick Goetschi, Leading System Architect for Business Analytics at Swisscom. “In planning, there are driver-based calculations that you need to do on the fly. If you have several hundred users on your system and they’re all waiting while the system hangs, it’s a waste of time and it’s expensive.” Swisscom has a massive amount of data, so it needed a solution that could make these calculations faster.
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Faster Reporting After engaging with IBM, month-end reports now require 50% less preparation time |
Cost Savings Swisscom reduced system operations by 30% leading to cost savings |
“ We get efficiency gains, cost savings, usability improvements — and better data integrity with IBM Planning Analytics. ”
Jan Frey
Product Owner TM1
Swisscom
One of the major challenges facing the telecommunications industry is price erosion in the marketplace. “We have to defend our market shares, and prices are declining,” says Jan Frey, Product Owner TM1 at Swisscom. Switzerland-based leading telecommunications company Swisscom is therefore continuously evaluating its operations and finding ways to improve its processes and cut costs. The business had been using another solution for its planning and reporting, but it had some issues. “The real-time calculations in the model itself were too slow,” says Patrick Goetschi, Leading System Architect for Business Analytics at Swisscom. “In planning, there are driver-based calculations that you need to do on the fly. If you have several hundred users on your system and they’re all waiting while the system hangs, it’s a waste of time and it’s expensive.” Swisscom has a massive amount of data, so it needed a solution that could make these calculations faster. Two electrical workers on an electric tower with sky in the background Faster Reporting After engaging with IBM, month-end reports now require 50% less preparation time Cost Savings Swisscom reduced system operations by 30% leading to cost savings “ We get efficiency gains, cost savings, usability improvements — and better data integrity with IBM Planning Analytics. ” Jan Frey Product Owner TM1 Swisscom Swisscom also wanted to find a way to simplify its management processes. Its existing reporting solution required manual copying and pasting from the system to Microsoft PowerPoint presentations, which was time-consuming and prevented the company from fully automating its reports. Finally, Swisscom wanted to be able to integrate its intercompany planning into its planning solution. The company was using a third-party tool that wasn’t fully integrated into its planning application and created more reconciliation effort. The third-party tool was challenging to maintain, and it was difficult for business users to learn and use. Swisscom needed a more flexible financial planning and reporting solution that would help it address all of these issues.
